Privacy Policy (GDPR)

Here at indexME.co.uk we care passionately about the people and businesses we deal with on a daily bases. Customers, agents and developers, we treat everyone like family and take privacy of any information we hold about them very seriously.

We collect personal data in order to communicate and conduct business within our own business, never outside indexME.co.uk The data we collect will never be shared with any third party (including agents that work for us) without the owners express consent and permission, unless required to do so by law.

Identity Data may include your first name, last name, username, title.
Contact Data may include your billing address, email address and telephone number(s) if supplied.
Transaction Data may include details about payments between us and other details of purchases made by you.
Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
Usage Data may include information about how you use our website, products and services.
Marketing and Communications Data may include your preferences in receiving marketing communications from us and your communication preferences.

How we collect your personal data

Direct interactions: You may provide data by filling in forms physically or on our website (or otherwise), or by communicating with us by post, phone, email or otherwise, including when you:
Order products or services;
Subscribe to a service or publications;
Request resources or marketing be sent to you;
Give us feedback.
Automated technologies or interactions: As you use our website, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies.

How we use your personal data

We only use your personal data when legally permitted in accordance with GDPR. The most common uses of your personal data are:

Where we need to perform the contract between us;
Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests;
Where we need to comply with a legal or regulatory obligations.

We require this information to understand your needs and provide a better service, and in particular for the following reasons:

We may use the information to improve our products and services;
Internal record keeping;
We may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, all with your consent;

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or other secure electronic messaging services you have indicated you prefer. You have the right to withdraw consent to marketing material at any time by messaging us or using the unsubscribe link at the bottom of our emails.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and elsewhere.

Mobile device privacy

When accessing our website via a mobile device, data may be collected automatically, such as the type of mobile device you have and information about your use of the site. Regardless of the device you use to access the website, it will also collect information you provide, as well as information about your interaction with the website and its content.

If location services are activated on your mobile device, our website may collect information about the location of your device. Your mobile network service providers may collect device-specific information, such as a device identifier, when you use our website. This information collected by your mobile network service will not be associated with your user account with us, or with your personally identifiable information.

Disclosure of your personal data

We may disclose your personal information to our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose your personal information:

to the extent that we are required to do so by law;
in connection with any ongoing or prospective legal proceedings;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties of any type.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to

Request access to your personal data;
Request correction of your personal data;
Request erasure of your personal data;
Object to the processing of your personal data;
Request restriction of processing your personal data;
Request transfer of your personal data;

If you wish to exercise any of the rights set out above, please feel free to email us at any point, we always have your best interest in mind.

Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to keep track of you whilst you navigate the website and to prevent fraud and increase website security. We will use the persistent cookies to enable us to recognise you and keep track of your preferences in relation to your use of our website.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to indexMe.co.uk is used to create reports about the use of our website, this allows us to improve things for you.

In most Internet browsers, you can change your settings so that you will be warned each time a cookie is being sent, or so that cookies will be turned off. You can block cookies and we have tired to make sure it won’t effect your browsing experience.

Further information

If you have agreed to our policy and wish to change your mind just email us and we can sort that for you. We’re always here to help you.

If you think information indexME.co.uk holds about you is incorrect or incomplete, please email us so we can make corrections, it’s not a problem for us to help with this.

We may update this privacy policy over time, the laws change frequently, therefore you may wish to check this page now and again to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email or other messaging services, if you have agreed to receive these.

How to contact Us

If you would like to contact us with any enquiries or comments please e-mail us and we’ll get back to you ASAP. We have a special email address below for this purpose so we can get back to you as soon as possible.